Monthly Archives: March 2022

Managed IT: The “break-fix” solution and why it falls short

The Value Of Managed Services

Can you feel the heat?

The pressure is on. Because when your business depends on technology to get work done

(AKA every modern company), that also means you’re responsible for:

  • Defending against increasingly sophisticated online threats
  • Ensuring remote workers have the tools to be productive while keeping files and data secure
  • Making sure your files and data are always available, even when disaster strikes.

Can you successfully run your business and handle all of this on your own?

The “break-fix” solution and why it falls short

The break-fix model is an old-school solution to tech issues. Basically, when something stops working, you call for tech support and pay an hourly rate to fix it. And while that may have worked in the early days of technology and computer networks, it’s an outdated solution that leaves you with the following issues:

  • Unpredictable, unexpected costs
  • Downtime and disruptions that affect employee productivity
  • Responding and reacting to problems, rather than preventing them

Managed services — the smarter, proactive approach to IT

In the managed IT service model, your service provider takes ongoing responsibility for securing, monitoring, and maintaining your IT environment. The services cater to your business’s specific needs. It also creates a solid plan for managing your technology, so it’s prepped for the long run.

Managed services can include:

  • Remote monitoring and management
  • Managed security
  • Managed storage and backups
  • Managed cloud services and platforms
  • Troubleshooting and support
  • Technology strategy and advice

Every business loves security and savings

Managed IT services mean stronger security for your business. You’ll stay protected with a proactive approach to malware and virus detection, software updates, password management, and more.

Plus, managed IT services come with strategic budgeting and predictable costs. The cost structure is entirely tailored to your business — instead of dealing with unexpected costs when something breaks down, you can plan your technology budget with confidence.

A world where productivity and peace-of-mind happily coexist

Managed services offer operational efficiency, or regular maintenance and upgrades that keep your critical computer systems at peak performance. In other words, you can say hello to increased productivity and efficiency.

Plus, with a well-designed data backup and recovery plan, you can get your business back up and running when that inevitable disaster does strike.

The full package is wrapped up with genuine peace-of-mind. With managed services, you’ll be anticipating problems instead of reacting to them. In the end, it’s a better return on your technology investment — and much-needed confidence in your network’s health.

Now, we’ll let the numbers do the talking

87% of businesses without a managed service provider are not confident they can defend against cyber attacks.

48% of businesses are only “somewhat prepared” to recover their IT assets after a disaster or data breach.

96% of businesses with a managed service provider save money on IT costs every year.

IT outsource services

Should Your Company Outsource IT?

Your small or medium-sized business is a crucial part of our global economy. In fact, small and medium-sized firms account for 90% of the world’s business and 50% of its jobs.

However, it’s more difficult than ever to run and grow your business. From digital transformation to remote work and cyber threats, you’re constantly anticipating and responding to trends that impact your business.

As you consider your technology needs for the future, you may encounter the following:

  • Technology isn’t your day job
  • You need help maximizing the value of your technology
  • You need customized services and support

Fortunately, there are a variety of benefits that come with using a managed services provider (MSP). Utilizing an MSP grants you access to the full depth of available expertise, which opens up a wide variety of opportunities to advance your business.

Let’s take a look at the top 4 reasons why organizations like yours are outsourcing IT solutions.

  1. Critical to business needs and growth
    Effective, efficient technology allows employees to be productive and customers to be served well. And with those two pillars in place, your organization can continuously expand Strategic technology guidance is difficult to maintain in-house when your staff is constantly dealing with reactive end-user issues and one or two additional projects that consume their time. An MSP offers dedicated and strategic technical guidance to your organization. In fact, their primary focuses are to review your technology stack, understand your business goals, and align the technology you have and propose improved technologies to best support your business.
  2. Enable focus on core business
    When it comes to technology, many executives express one common challenge: There is too much to manage — from day-to-day operations to long-term technological planning, it can sometimes feel like you’re running a tech company rather than your own business. A managed services provider takes on the burden of technology management, so you can focus on what’s important: Running your business.
  3. Enhances service quality
    In addition to more complicated problems and maintenance, day-to-day technological issues, like forgotten passwords and printer issues, tend to arise. When you’re relying on a small internal IT team, those tasks can become a lot to juggle. And with an overwhelmed IT department comes an entire backlog of end-user issues to resolve, as well as larger problems that need attention. With a managed IT service provider, you’ll have access to a large help desk for those pesky, end-user issues. You’ll also be in contact with dedicated engineers for those bigger issues, like server maintenance, security, and more. Ultimately, this will prevent unnecessary events, like extended downtime or lower productivity — all without overwhelming your IT staff.
  4. Access to intellectual capital
    Hiring and employing the amount of necessary tech engineers is not feasible for a small to medium-sized business. Not to mention the costs associated with maintaining a large number of certifications. Because an MSP is a separate entity entirely dedicated to technology, it can maintain this level of expertise and provide all the benefits to your organization, without the astronomical costs.

Wrap up

A proactive IT solution is both cost-effective and imperative to the health of your organization. Frequent health checks and monitoring will keep your systems up and running so you can focus your efforts on the growth of your organization.

A managed services team will take care of issues before they can become emergencies, protecting your systems, data, and employees in the process.

Start protecting your business with personalized IT solutions from Metis Technology today.